When Liu is training Margo in customer sales, what is the recommended way to approach a customer?

The recommended approach to training Margo in customer sales emphasizes the importance of making a positive first impression through greeting the customer, smiling, and maintaining eye contact. This approach helps to create a welcoming and friendly atmosphere, which is essential in establishing rapport with the customer. A warm greeting sets the tone for the interaction and signals to the customer that they are valued and that their needs will be taken seriously.

Maintaining eye contact is particularly crucial as it demonstrates confidence and attentiveness, helping to build trust between the salesperson and the customer. A genuine smile can also make customers feel more comfortable and more likely to engage in conversation, which is vital in sales situations.

Other approaches, such as asking for a name first or giving a sales pitch immediately, may come off as invasive or overly aggressive, potentially leading to discomfort or disengagement from the customer. Waiting for the customer to approach might result in missed opportunities, as proactive engagement is often key to successful sales interactions. Thus, the proactive and friendly initiative embodied in greeting, smiling, and maintaining eye contact is the foundation for effective customer service and sales.