Workplace Readiness Skills CTE Practice Test

Question: 1 / 400

What should Morgan do after a motorized cart becomes available while assisting an elderly woman?

Ignore her as she is managing

Locate the elderly woman and bring her the motorized cart

Locating the elderly woman and bringing her the motorized cart is the most compassionate and helpful action Morgan can take. This choice demonstrates a commitment to providing assistance and ensuring that the elderly woman receives the support she needs. By directly addressing her mobility concerns, Morgan shows respect for her circumstances and actively enhances her experience.

In situations involving elderly individuals or those with limited mobility, it's important to prioritize their comfort and accessibility. Providing them with supportive tools, like a motorized cart, can significantly facilitate their movement and independence. This action not only benefits the individual but also reflects positively on the overall service experience.

The other choices involve a level of disengagement or passing responsibility onto someone else, which does not address the immediate needs of the elderly woman. Helping her directly is not only more effective but also aligns with values of empathy and customer service.

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Ask someone else to assist her

Reserve the cart for the next customer

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