If a customer requests shipping for a product unavailable at their local store, what should Taylor, the sales associate, do?

The choice to determine the answer by asking her supervisor is the most appropriate action for Taylor to take in this situation. Consulting with a supervisor ensures that she provides accurate and reliable information regarding the shipping options for the product. It demonstrates responsibility and a commitment to customer service by seeking clarification before acting.

This approach is vital in a workplace setting as it promotes effective communication and teamwork. By engaging her supervisor, Taylor can ensure that she understands the policies and procedures related to shipping, which may vary depending on the company. Additionally, this action minimizes the risk of misleading the customer, thus maintaining the store's reputation for good customer service.

Other responses may not serve the customer effectively. Making a guess about the service could lead to misinformation, which could disappoint the customer and harm the sales associate’s credibility. Telling the customer that service is unavailable without verifying could also reflect poorly on the business and leave the customer dissatisfied. Taking the customer's order for shipping immediately, without confirmation of the service, is premature and could lead to complications if the service is indeed unavailable.