How should Debbie handle a situation where a customer claims they did not receive their change?

In situations where a customer claims they did not receive their change, it is important to handle the matter with care and professionalism. Recounting the cash drawer is a recommended approach as it allows for a thorough review of the transaction in question. This action not only provides an opportunity to verify the accuracy of the funds but also demonstrates transparency and accountability.

By recounting the cash drawer, Debbie can either confirm that the correct change was given or identify any discrepancies that may have occurred. This helps build trust with the customer, showing that their concern is being taken seriously and that the business values accuracy in financial transactions. Additionally, this method allows the situation to be resolved based on facts rather than assumptions.

Engaging in other options, such as asking the customer to return later or ignoring the complaint, could exacerbate the situation or damage the customer’s experience and trust in the business. Offering a discount may not address the immediate concern and could lead to potential losses for the business if not handled carefully. Therefore, verifying the cash situation ensures that both the customer and the business are treated fairly.